Complaints Procedure

Singular Capital Partners has implemented and maintains an operational procedure in order to quickly and efficiently process complaints made by its clients. Any complaint may be referred to Singular Capital Partners, 38 rue des Jeuneurs, 75002 Paris, France. The management company will acknowledge receipt of the complaint within a maximum of ten business days from the date the complaint is sent, unless a response is provided to the client within that period. Except in duly justified exceptional circumstances, a response will be issued to the client within two months of sending of the complaint.

In the event of an ongoing dispute, the client may contact a mediator, such as the AMF Ombudsman, Monsieur Rémi Bouchez, Médiateur de l'AMF, Autorité des marchés financiers, 17, place de la Bourse, 75082 Paris cedex 02. The AMF mediation request form at the Mediation Charteur is available online at https://www.amf-france.org.

We strive to provide the highest possible standard of service. However, we acknowledge there may be instances where you feel we have fallen short of this. If this happens, we encourage you to raise a complaint.

This Complaints Procedure outlines who can raise a complaint, the process for raising a complaint, the procedure in place to answer your complaint, and the next steps you may take if you remain unsatisfied with our answer.

Who can complain

If we provided a service to you then you may raise a complaint with us.

Raising a complaint

To ensure your complaint reaches the correct team internally, we encourage you to raise your complaint by emailing Singular Capital Compliance Officer and include 'Complaint' in your email's subject line. The contact information for Singular Capital Partners UK Ltd is:

Compliance Officer: Jeremy Uzan
Email: jeremy@singular.vc
Telephone: +33 6 24 40 76 74

Answering your complaint

Upon receipt of your complaint, we or Brooklands (depending on who you have contacted) will acknowledge your complaint as soon as reasonably practicable. We will investigate your complaint to provide a fair and reasonable answer. We may request further information from you when this is required to properly assess your case.

We aim to provide you with a final written answer to your complaint within 8 weeks after we received your complaint. If we are unable to answer you within 8 weeks' time, we will contact you to let you know and explain the reasons for this.

If you are not satisfied

If you are not satisfied with our final response, or 8 weeks have passed since you made your complaint, then you may escalate your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9SR
0800 023 4567
https://www.financial-ombudsman.org.uk/